tim hortons employee handbook 2019

It features courses designed to train employees how to use the technology within the Tim Hortons environment. How are the working hours at Tim Hortons? No benefits. from Tim Hortons employees. All employees are required to maintain high standards relating to personal hygiene including regular bathing. Theft is a serious issue for any business and is considered by the company to be gross misconduct. Tim Hortons - Store #10857 | 1361 East Second Street, Jamestown, NY, 14701 | Our mission, in partnership with every store owner and, employee is to be the industry leader through a commitment. We also have a drop off cleaning service for your shirt and pants which we provide. They should be placed on the shirt collar, A store front apron may be worn in the soup and sandwich area and in the dining room for cleaning. all of these functions including creating the Starbucks Employee Handbook, HR Policy and Procedure Manual, and the Benefits Guide. You must use gloves on both hands. “Waxies” are used to handle donuts, muffins and other items, which are easily packaged. Top buttons must be buttoned while working. Minors are not permitted to work before 6am or later than 10 pm. If you need to make a phone call, please ask the Manager on duty first. As noted previously, any unused earned paid time off must be exhausted before the unpaid leave begins. 1. If they do not leave, call the police. Congratulations and welcome! Welcome to Western! I further acknowledge that I have read the Handbook and understand its contents. Please conduct yourself in a mature, professional manner at all times. Thus comments, jokes, slurs, epithets, pictures or graffiti about race, age or disability, to name just a few, are also prohibited. Your hair must be kept neat and clean at all times. Please do not consider your electronic communication, storage or access to be private if it is created or stored at work. Leave for a newborn child, adopted or foster care placement of a child must be taken within twelve (12) months after the qualifying event occurs and must be taken all at one time. My supervisors have belittled me. We have a strict mutual respect policy. Your employment may qualify you, your children or grandchildren to apply for a Tim Horton’s scholarship. Fingernails must be clean and well kept. These emails are prohibited and sending or forwarding non-business related emails will result in disciplinary action up to and including termination. Violation of this policy can lead to disciplinary action up to and including termination of employment. Additionally, under no circumstances may company computers be used to obtain, view or reach any pornographic, gambling or otherwise immoral, unethical or non-business related internet sites. You must have worked an average 30 hours a week during the previous year. None. What To Do If You Feel You Have Been the Victim of or Witness Harassment. We are pleased to have you join our award-winning Hospitality Services team. 3. You will be paid your weekly average hours for your vacation up to a maximum of 40 regular hours. To help you do your job, the company may give you access to computers, computer files, the email system and software. A "serious health condition" is defined as a health condition that involves inpatient care in a hospital, hospice, or residential medical care facility or continuing treatment by a health care provider. The company cannot accept responsibility for your personal belongings. If you are unable to provide medical documentation, immediate termination may result. Volunteer Handbook; Thank You; Sponsors; June 24-27, 2021 Diversity and Inclusion Policy. Contents 1 Introduction 1.1 Welcome 1.2 Purpose of this Handbook 1.3 Company Background and Mission Statement 1.4 … The new employee completes an online Health and safety Orientation on the first work day and learns about the coffee shop layout and why is it important to know the process of the coffee beans. In the event that a customer leaves a credit card behind, the card must be given to a management team member immediately. Please note that the Police discount does not apply to merchandise. Leave for a serious health condition may be taken intermittently or on a reduced time basis, but only if this is required for medical reasons. These devices include, cell phones, pagers, music and media players, laptops, gaming devices, tablets, e-readers and personal digital assistants, All customers must pay when served. customer service and community leadership. I acknowledge receipt of this “Employee Handbook”, and understand that my continued employment constitutes acceptance of any changes that may be made in content or application of the Handbook. Not give any free food or product unless you are expressly authorized to do so by a management team member. It also creates the possibility of contamination to our system via viruses or spyware. No one else may call in on your behalf, Failure to report for a scheduled shift without making contact with a Management team member will be considered a No Call, No Show and may result in immediate termination, All minors must have appropriate working papers, Minors will not be scheduled to work more than 28 hours per week during the school calendar year and no more than 40 hours per week during scheduled school breaks, Minors need to clock in and out precisely on time, including break times, Minors will not be scheduled to work more than 4.00 hours on school nights and no more than 8 hours on weekends. Email should be used for company business only. 1. Proper hand washing procedures must also be followed after every different task you perform and after using the restroom. The US Foundation is a charitable organization and is exempt from income taxes by virtue of paragraph 501(c)(3) of the United States Internal Revenue Code. [50% OFF] Tim Hortons Senior Discount Age - February 2021. This is considered gross misconduct for falsifying company records. Benefits information above is provided anonymously by current and former Tim Hortons employees, and may include a summary provided by the employer. 8008 Route 60 Cassadaga, NY 14718 | map | directions (716) 672-9759. Tim Hortons Training Day - YouTube Tim Hortons - Strategy and Core Competencies 1. Not use manager's register code unless you are specifically authorized to do so. These behaviors are serious enough to be       considered grounds for immediate dismissal regardless of whether or not prior disciplinary actions have occurred. If your paycheck needs to be reissued for any reason, a bank fee of $30 will be charged. This is not necessary if you feel uncomfortable dealing with the situation directly. If you feel that your uniform needs to be replaced, speak with your Manager. If you anticipate having to resign your position, please notify your Manager two weeks in advance of the last day you are available to work. Theft of any kind (cash or food) will result in immediate dismissal. Have a management team member handle any monetary discrepancies with a customer. Our Sponsors. Learn about Tim Hortons, including insurance benefits, retirement benefits, and vacation policy. This site is a teaching and learning environment for Tim Hortons Franchisees and staff. An easy working environment. The ‘internet’ includes email or blogs and sites like Facebook, Twitter or Instagram. All employees are expected to act in a respectful, courteous and professional manner at all times and not engage in or condone harassment. It is your responsibility as an employee to know what your shift duties are, and to check the schedule to know the hours you are expected to work. None, but discount on their items (on the clock). Attendance and tardiness are tracked according to the following policy guidelines: Unplanned Absences or Tardiness for Reasons other than Personal Illness. A health plan is available for all eligible employees. Use courtesy and common sense to solve a problem. 1. Shift schedules will be posted by Friday for the upcoming week. It is important to state that the determination of whether or not a harassing act has occurred is based on the perception of those who have witnessed or been subjected to the act(s). These discounts must be applied by a Manager. We hope that you find your time with Tim Hortons to be a profitable learning experience but we recognize that there may be circumstances that make it necessary to leave your job. *Make it right receipts, police discount receipts, donation receipts, *Canadian money with record of date and amount, 1. What benefits have employers in time horton . In his first game with the full foursome of Mark Nichols, Brett Gallant and Geoff Walker since winning the Tim Hortons Brier a year ago, the defending champs showed few signs of rust in a clinical 6-2 win over Ontario's John Epping. Please do not have a third party contact the company on your behalf for any reason. Disciplinary action taken against misconduct will generally follow the progressive discipline policy. Very rarely do we have problem customers. Paychecks are distributed on Friday’s after 3pm. When a rule violation or performance failure occurs that does not warrant termination, the following steps are generally applied. Employees who believe retaliation has occurred should report it using the process in this policy. Mistake orders are not available for employee consumption. Envelopes should be marked with the register number, signed by anyone that uses the cash register and by any management team member that counts the drawer. It is recommended that your phone be left with your personal belongings in your vehicle. In order to qualify, you must work on average 30 hours per week. Gross misconduct as laid out in the Conduct portion of this handbook will describe some actions that can  lead to immediate dismissal regardless of whether or not previous warnings have occurred. EMPLOYEE HANDBOOK 2019 – 2020. The Wendy's Company Code of Business Conduct and Ethics. Keep a written record of dates, times, what happened, who was involved and any witnesses to the incident(s). This includes but is not limited to cigarettes, e-cigarettes or any other device intended to simulate smoking. Human Resource Management also Identifies hiring need, develops the position description, Recruitment Plan, organizational chart and other recruitment related documents. Using the cash register system, at the beginning of your shift, please clock in as you are entering the floor. Certification from a health care provider concerning serious health conditions or certification that an employee must care for a family member, is required. This handbook is a guide to our Company policies and benefits, and also includes other general information that will assist you during your employment with Miranda Holdings Inc.:  however, More than one (1) day missed due to personal illness within one month, a doctors note will be required or a verbal warning may be issued, More than two (2) days missed due to personal illness within one month, a doctors note will be required or a written warning may be issued, More than three (3) days missed due to a personal illness within one month, doctors note will be required or immediate termination may result. Look Inside Asking for Guidance and Voicing Concerns 7 Anti-Retaliation Policy 7 Workplace Environment 9 How We Treat One Another 9 How We Treat Our Customers 10 Diversity 10 Workplace Health, Safety and Security 10 Starbucks Quality and Customer Protection 11 Substance Abuse and Weapons 11 Wage and Hour Rules 11 Business Practices 12 Ray & Sally Miranda – Owners . Installed eaves-troughs and downspouts Tim Hortons 3 years Assistant Manager Tim Hortons Nov 2015 - Jan 2018 2 years 3 months. Viewing pornography, or sending pornographic jokes or stories via email is considered sexual harassment and will be addressed according to our harassment policy. To be equitable in providing correction when there is a violation or problem with performance, we have a progressive discipline policy. Answered August 14, 2017 - Team Member (Former Employee) - Clinton Township, MI. I’ve been working full time for over a year and a half now. It is not intended for you to buy food for others. If this qualification is met, the employee is entitled to up to 26 weeks of unpaid leave during a single 12 month period. How many vacation days do you get per year? A "serious health condition" would not include voluntary or cosmetic treatment that is done on an outpatient basis and that is not medically necessary or routine preventative physical exams. Benefits information above is provided anonymously by current and former Tim Hortons employees, and may include a summary provided by the employer. Glassdoor is your resource for information about Tim Hortons benefits and perks. The company provides equal employment opportunity without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, gender (including transgender status), political belief or activity, status as a veteran or any other protected class under state or federal law. Tim Hortons (Current Employee) - Lockport, NY - August 4, 2019. Cell phones are not permitted on your person or accessible while you are working. Please also take care of your paycheck or pay stub and do not leave it unattended at the store. You can get the best discount of up to 50% off. The button will be replaced as soon as possible. This law applies whenever handling prepared food including filling the showcase as well as working the sandwich station. If you have concerns about your pay, please speak only with your Manager about it. I’ve only now decided to sign up for Health and Dental insurance. This is the AMS Elections 2019 Handbook; it will be your guide and reference over the next three weeks. You are not logged in. This will assist in the investigative process. The US Foundation is incorporated without share capital under the Kentucky Non-profit Corporation Act. When working with food, a neat and clean appearance is a must. Get weekly updates, new jobs, and reviews, Summary created automatically from answers given by users on Indeed.com, Tim Hortons does not prove any benefits to their employees, I was told that the Tim Horton i work at don't have any benefits for their employees/. During your shift, you may also have regular coffee and fountain drinks at no charge, using plastic cups that are provided. New York State law requires that persons handling or preparing food do not touch the food with their bare hands. We cannot tolerate horseplay, loud talking or profane and/or disrespectful language. To qualify you must work an average of at least 30 hours per week. If you fail to clock in or out for any part of your shift, you must complete and sign a Time Card Authorization form and notify your Manager immediately. Please treat others with the same respect you would like for yourself. Employee Handbook and by Tim Hortons as well as all workplace safety and food safety/sanitation regulations. In such cases, a Manager or Supervisor should intervene. You are encouraged to tell the person(s) involved that you are uncomfortable with what is being done or said and ask them to stop. An employee is not eligible to receive holiday pay during a family and medical leave of absence. You have no expectation of privacy when using company computers or email. The store phone is intended for business use only; however, we recommend that you let family members know the restaurant's phone number so that they can reach you in an emergency. The employee must contact their store manager and/or the Human Resource manager prior to their return and as soon as a return date is known. Skip to main content. You can contribute by following all safety and security rules set forth by your manager. Please don't submit any personal information. Aprons are not considered part of the standard uniform, The phone should always be answered, “Good morning/ afternoon/ evening, Tim Hortons’s, this is (your name), how may I help you?”, Do not provide any information over the phone regarding past, present or future employees. Male employees must arrive to work clean-shaven. 11. It features courses designed to train employees how to use the technology within the Tim Hortons environment. Attempt to place all currency face down and in the same direction but do not rearrange currency after handling for a transaction. 7. Please be aware that every store has a video surveillance system for your safety and our security. Assure the printer has adequate tape. If you are injured at work, get first aid immediately if necessary. If you are ever in doubt you can assume that the customer is correct; never let a customer go away unhappy. Some job responsibilities within the company require access to the internet and the use of software. Alert management team member of excess $1's, $5's, $10's, and $20's in the cash. Money left behind by customers (on purpose or not) should be kept separately in the register envelope along with a copy of the receipt for the transaction. Human Resource Office x102 . The use of a personal cell phone while at work may present a hazard or distraction to the user and or other employees. Pros. All employees must provide the toll free Guest Service number (1-888-601-1616) for anyone who has an allergen question or concern. Current Timhortons employee. We are glad you have joined our team! We also aim to create a pleasant and professional work environment that all employees can enjoy. Answered July 25, 2017 - Overnight Cashier (Former Employee) - Springville, NY. A health and safety restaurant safety checklist is used to identify hazards in the restaurant. Please act accordingly; our customers will judge the store by your behavior. This includes but is not limited to, outdoor areas such as parking lots, dumpster or freezer areas and areas near entrance or exit ways. Answered 6 November 2019. The use of vacation time is granted only with Manager approval and should be requested 2 weeks in advance. This cash must be kept separate from American funds. I understand that no employee or representative of our Company, other than the Owners, has any authority to enter into an employment contract or to change the at-will employment relationship, or to make any agreement contrary to the foregoing. Any warnings that you received do not need to be for the same violation or performance failure. We abide by Tim Hortons Allergen Policy which states for customers:  If you have a food allergy, Please be aware that Tim Horton’s products may contain or have come in contact with peanuts, nuts or other possible allergens”. If you bring one to work, please store it with your personal belongings. Not abiding by this rule constitutes theft on the part of the employee and will be handled accordingly. Safe work procedures being used by employees. It must be rung into the register using the proper procedures for Canadian Cash. Your Manager will make every effort to accommodate the days off that you need; however, a request off is not a guarantee. After six (6) consecutive months of employment, the company covers a portion of the cost of the health care plan. Learn about Tim Hortons, including insurance benefits, retirement benefits, and vacation policy. Employee Handbook and by Tim Hortons as well as all workplace safety and food safety/sanitation regulations. 6. Side panel Call us : 800.463.7655 E-mail : [email protected]. Make up and jewelry must be worn in moderation. Long hair must be tied back; hair must be under your hat or visor, out of your eyes and under a hairnet. When handling customer complaints listen to what the customer is saying. If you did not give notice for days off or a change in your availability, then we assume that you are available to work. We want all employees to find their time at Tim Hortons to be rewarding. All refunds of cash, Tim Card or credit, must have management approval. If you are missing a uniform button, tell your Manager immediately. Voicemail, email and internet usage assigned to an employees computer or telephone extension are solely for the purpose of conducting company business. In the event that you need to use the restroom or get a drink during your shift, you are permitted to do so. Keep all receipts that are generated for required transactions. Incorrect information can have life threatening consequences for our customers. You are part of our team because we feel you have the ability to live up to the high standards that we set for our division. The Ottawa Dragon Boat Festival is committed to promoting equality and inclusion, and to fostering a culture that actively values diversity. Below are some other regulations on the staff discount: Police officers that are on duty and in uniform receive one coffee, fountain drink or steeped tea at a 100% discount. You will be allowed to wear a Tim Hortons uniform sweater or jacket when working. This handbook is intended to be your guide to company rules and policies and help to create an environment of respect and development for all our employees. DON'T RISK BEING FIRED FOR THEFT! Ottawa Ontario Supervisor Tim Hortons … All Canadian funds must be documented noting the exact amount received (on hand) and the date it was received. Restaurant Safety Checklist. Police officers also receive a 10% discount on baked goods, soup or sandwiches or specialty drinks. The following is information on discounts you may commonly encounter as part of your job. These periods of paid time will be counted towards the employee’s maximum number of weeks allowable under the Family and Medical Leave Policy. Regular and predictable attendance is an essential function of your job. We do not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability. Tim Horton Children’s Foundation (US), Inc. (the US Foundation) was founded on December 28, 1998. Termination will result if the specific corrective actions outlined are not followed. It is strongly recommended that you check the schedule in person or online. Please do not post or alter any of the notices posted on the bulletin board. Seniors (55 or older) are entitled to a 10% discount on one coffee, fountain drink or steeped tea only. When leave is completed the employee will be reinstated to a position with the same job description and within a geographically proximate work location where they had previously been employed. If the leave is for planned medical treatment and will be taken on an intermittent basis or by a reduced schedule, the employee is expected to schedule the treatment so as to create minimum disruption to the work place. 8. Do they get payed every week or every 2 weeks, Answered November 6, 2017 - Supervisor, Customer Service (Former Employee) - Lancaster, OH. Immediately talk to your Manager  and/or the Human Resource Manager. Employer Verified Available to US-based employees (Change location) Employee Comments Showing 1–4 of 4. Answered October 25, 2017 - Team Member (Former Employee) - Bellefontaine, OH, Answered October 16, 2017 - Supervisor/Manager (Current Employee) - Detroit, MI, Answered August 25, 2017 - Crew Member (Part-time) (Current Employee) - North Tonawanda, NY, Answered August 19, 2017 - Barista (Former Employee) - Bloomington, MN, Answered August 14, 2017 - Team Member (Former Employee) - Clinton Township, MI, Answered July 25, 2017 - Overnight Cashier (Former Employee) - Springville, NY, Answered July 10, 2017 - Manager (Former Employee) - Springfield, OH. As an employee you may receive a benefit of up to 50% discount for one meal which takes effect 15 minutes before your shift, during your break and expires 15 minutes after your shift. Personal checks may only be accepted if prior arrangements have been made between the customer and the store manager AND the order is over $20. The company prohibits the unlawful harassment of employees by a co-worker, supervisor, manager, customer, contractor or supplier. The Holmans own three Tim Hortons locations northeast of Toronto, including a pair in Whitby and one in nearby Ajax, said an employee who works at one of the locations. to excellence in people, product, quality, value, cleanliness, … Save this Book to Read starbucks employee manual PDF eBook at our Online Library. Tim HortonsAlways Fresh 2. tim hortons senior discount age can offer you many choices to save money thanks to 24 active results. The company requires strict adherence to all Federal and State laws regarding the employment of minors.

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